FAQ’s

Answers to common order and product questions

Variations in the color and clarity of our products is normal due to their natural ingredients. Witch Hazel is also seasonal, and variations can occur during our cold press process. You can rest assured your product is still safe to use despite these variations.

Our Facial Toners are alcohol-free and are for cleansing, moisturizing and toning the skin. Our Astringents are alcohol-based and are designed for those with oily & acne-prone skin to further help control oil production and get rid of acne-causing bacteria.

There is no difference in the formula of the WH, WITCH HAZEL Facial Toners and Facial Mists. The only difference is the delivery system!

Tannins are what make our Witch Hazel special! WH, WITCH HAZEL includes naturally occurring substances extracted from the bark of the Hamamelis Virginiana, AKA witch hazel. Our Witch Hazel undergoes an extraction process similar to brewing tea. This helps retain 195% more tannins. Tannins have mild antioxidant properties, which can help clean skin, clear up acne, and add a nice glow.

The PH level of our Witch Hazel formula is 5-5.5.

You can find WH, WITCH HAZEL products using your Store Locator. You can also check our authorized chain retailers to see if WH, WITCH HAZEL is available in your country!

Our bottles are made with BPA-free plastic.

All WH, WITCH HAZEL products are vegan.

All WH, WITCH HAZEL products are gluten free.

We are a vegan, cruelty-free brand that does not test on animals. WH, WITCH HAZEL maintains a long-standing commitment to creating pure, effective, cruelty-free and high-quality products.

Our products are not formulated for children unless specifically indicated. Please check with your child’s pediatrician if you have questions about the use of a specific product.

All the ingredients we use in our products are evaluated for safety, but we don’t specifically test our products on women who are pregnant or nursing.

While the safety of our products when used as directed is well-tested, we always recommend discussing any products you use with your physician.

All our ingredients are considered to be safe, but we do not specifically test our products for postpartum use. As with use during pregnancy, we recommend consulting your physician about the products you use during this time.

At WH, WITCH HAZEL, we want to make sure you are completely satisfied! If you have any questions or concerns, please get in touch at info@witchhazel.eu within 14 days of purchase to be eligible for a refund.

Thank you for thinking of us! Unfortunately, we aren’t sending out PR packages or doing influencer collaborations currently. Feel free to continue to share your experience with us on social media, or emailus at info@witchhazel.eu

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